Enter your tracking number on our Track Shipment page. You'll see real-time status updates, the full tracking timeline, and your shipment's current location. You can also receive updates via email and SMS.
Delivery times depend on the service chosen. Air freight typically takes 2-5 business days internationally. Sea freight takes 15-30 days depending on the route. Express delivery offers 1-3 day international options.
We cannot ship dangerous goods, illegal substances, live animals, perishable foods without prior arrangement, explosives, or items banned under US export law. Contact us if you are unsure about your item.
Yes. All shipments handled by First Class Couriers are automatically insured against loss and damage. Additional insurance can be arranged for high-value items — contact our team for details.
You can request a quote through our Contact page or by calling us directly. Provide the origin, destination, weight, dimensions, and preferred service and we will get back to you within 2 hours.
We will notify you immediately if your shipment is delayed and provide an updated delivery estimate. Our support team is available 24/7 to assist with any concerns.
Address changes are possible in some cases depending on where the shipment is in transit. Contact us as soon as possible and we will do our best to accommodate the change.
Yes, we provide customs clearance assistance for international shipments. Our team handles all necessary documentation to ensure smooth passage through customs in most countries.